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Transportation Company Keeps on Truckin' with WinMill PPM Managed Services 

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​The Project
This leader in logistics and transportation services was in the process of migrating their CA PPM from a hosted to an on-premise installation. Suddenly they were faced with the challenge of keeping a new enterprise system up and running, while also tending the day-to-day operations of project and portfolio management. Having neither the bandwidth nor in-house skill set to do so, they called WinMill Software.
​
WinMill provided PPM Managed Services to support daily system monitoring, development of procedures for handling issues, consulting on improvements, and creation of a Roadmap to establish both short-term operational objectives and long-term strategic initiatives to be supported by CA PPM.
Challenge
​
  • Recent migration of CA PPM from CA hosted solution to on-premise installation 
  • Lack of in-house knowledge and bandwidth to support a new enterprise application 
  • Lack of in-house knowledge and bandwidth to administer CA PPM 
  • Lack of direction for best-practices use of CA PPM, both short-term and long-term 
Solution
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  • WinMill Software PPM Managed Services 
  • Daily Monitoring of specific areas within the CA PPM application
  • Tier 2 Support 
  • Assessment and recommendations to improve on-premise architecture
  • Development of Standard Operating Procedures and Runbook for CA PPM operations 
  • Weekly status reports including activity logs and runtime metrics 
  • Creation of CA PPM Roadmap for short-term and long-term objectives 
​The Results
WinMill Software provided best-in-class PPM Managed Services, making a seamless transition from the CA hosted environment to an on-premise installation. WinMill's ongoing support enabled the company to implement CA PPM best practices, constantly improving their visibility into operational performance. 
  • Nearly 100% uptime of CA PPM! 
  • WinMill PPM Managed Services made the company aware of several outstanding issues within the environment, and provided recommendation for reference and remediation. 
  • Detailed Roadmap was produced, including recommendations for: 
  • Multiple areas of application maintenance 
  • A more mature project intake and management process 
  • Updated CA PPM training materials and delivery 
  • Optimization and targeting plan for report delivery 
  • Agile Practices Process Improvement for CA PPM  
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