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​The Project

This leader in logistics and transportation services was in the process of migrating their Clarity PPM from a hosted to an on-premise installation. Suddenly they were faced with the challenge of keeping a new enterprise system up and running, while also tending the day-to-day operations of project and portfolio management. Having neither the bandwidth nor in-house skill set to do so, they called WinMill Software.
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WinMill provided PPM Managed Services to support daily system monitoring, development of procedures for handling issues, consulting on improvements, and creation of a Roadmap to establish both short-term operational objectives and long-term strategic initiatives to be supported by Clarity PPM.

Challenge
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• Recent migration of Clarity PPM from CA hosted solution to on-premise installation 
• Lack of in-house knowledge and bandwidth to support a new enterprise application 
• Lack of in-house knowledge and bandwidth to administer Clarity PPM 
• Lack of direction for best-practices use of Clarity PPM, both short-term and long-term 

Solution
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• WinMill Software PPM Managed Services 
• Daily Monitoring of specific areas within the Clarity PPM application
• Tier 2 Support 
• Assessment and recommendations to improve on-premise architecture
• Development of Standard Operating Procedures and Runbook for Clarity PPM operations 
• Weekly status reports including activity logs and runtime metrics 
• Creation of Clarity PPM Roadmap for short-term and long-term objectives 

​The Results

WinMill Software provided best-in-class PPM Managed Services, making a seamless transition from the CA hosted environment to an on-premise installation. WinMill's ongoing support enabled the company to implement Clarity PPM best practices, constantly improving their visibility into operational performance. 

• Nearly 100% uptime of Clarity PPM! 
• WinMill PPM Managed Services made the company aware of several outstanding issues within the environment, and provided recommendation for reference and remediation. 
• Detailed Roadmap was produced, including recommendations for: 
• Multiple areas of application maintenance 
• A more mature project intake and management process 
• Updated Clarity PPM training materials and delivery 
• Optimization and targeting plan for report delivery 
• Agile Practices Process Improvement for Clarity PPM  

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